Frequently asked questions

In our FAQ you can find the answers to the most common questions asked concerning working with us, custom mascot costumes as well as many of our other products. If your question is not listed or you would like to discuss your project. Please feel free to give us a call or send us an e-mail. We are looking forward to helping you.

Custom Mascot Costumes – Frequently asked questions

Do I need to have a design to start the process?2023-05-20T14:35:17+00:00

If your team has already come up with a design or you already have a logo, a product in mind or a well-established character that you just need to bring to life, that’s great! Our design team will redesign it to a concept illustration, where you will be able to see how the front, side and back view of your mascot will look like.

If you don’t have a design, don’t worry about it! In order to bring a character that will be the personification of your company, your designated project manager will work closely with you, in order to fully understand your project. Based on your input, our design team will start from scratch and will propose 1 to 3 different characters. Then our designers will make the necessary adjustments until you are 100% satisfied with your mascot design.

How much input do I get into the look of my custom mascot?2023-05-20T14:33:58+00:00

You will be involved every step of the way from the first design until the final design approval, and we’ll also keep you updated with the choice of fabrics and final result pictures after production is done. We fully understand that your custom mascot will become the new face of your business, so we’ll ensure along the way that we fully get your idea and clearly explain to you the options we can provide to meet your needs.

We have official colors. Can those be incorporated into my mascot?2023-05-20T14:33:17+00:00

Absolutely! We work with Pantone color codes for production. If you don’t have Pantone codes, it won’t be a problem; we will find the best match to your colors.

Can my character have our logo on the costume?2023-05-20T14:32:20+00:00

Definitely! Please send us a high-quality file of it and just let us know where you would like it placed.

Can my mascot be of a well-known character?2023-05-20T14:31:51+00:00

Due to copyright issues, we won’t be able to bring to life a copyrighted character, except if the copyright holder gave his or her approval to you to have the character made. However, we would be happy to create a unique character for you, if you wish to have your own design.

What is the size of a custom mascot?2023-05-20T14:30:41+00:00

Our normal mascot size is 5’7” – 6’1”. We can change the size range at no extra cost. We work with a size range of 6 inches. For example, we can make a mascot of 5’ – 5’6’’. Just let us know the exact size range that will fit you best.

How long will a custom mascot last?2023-05-20T14:29:51+00:00

Many things will determine the lifetime of your mascot. With every mascot comes a mascot maintenance manual, where you will be able to learn how to maintain your mascot, for this one to last for years. If you need some additional support, feel free to contact us and we will be glad to help you. Our maintenance manual also includes a section that will give you performer tips. With that, you will be sure that every appearance of your mascot will be successful!

What is the production timeline for a custom mascot?2023-05-20T14:29:01+00:00

Once you are fully satisfied with your mascot design, it will take 8 to 10 weeks for your mascot to finish production. If you have a specific deadline and need to have your mascot earlier than our standard delivery option, we offer a rush option of 5 to 7 weeks.

After production’s complete, we’ll take some pictures which we’ll send to you. Once you are fully satisfied with the final product, only then we ship the mascot to your delivery address.

How to clean mascot costumes?2023-05-20T14:28:32+00:00

We make a distinction between two types of cleaning: post-use cleaning (after each performance) and long-term thorough cleaning (every 3 months).
Here you can read all about our recommendations on cleaning your mascot costume.

Stress Balls – Frequently asked questions

How can a stress ball help my company?2023-05-20T14:20:57+00:00

A stress ball can help your company in several ways. First of all, a stress ball serves as a promotional item that keeps your brand present among your customers and business partners and gives them a positive association with your company. This will help you strengthen your brand and attract new customers. Another benefit is that stress balls can help reduce stress and tension among your employees and customers. By using a stress ball, they can relax and improve their performance and concentration, which in turn can help increase productivity. The project managers at Promo Bears will be happy to help you find the right promotional product for your company and provide you with advice.

What is the difference between stress balls and anti-stress balls?2023-05-20T14:21:31+00:00

In many cases, the terms “anti-stress ball” and “stress ball” are used interchangeably to describe small, soft balls that can be squeezed and kneaded to relieve stress and release tension. Both terms refer to the same object and basically have the same meaning.

Can I see a prototype of my stress balls before I place an order?2023-05-20T14:23:22+00:00

Yes, you can see a prototype of your Promo Bears stress balls before you place an order. We offer the option to prototype before you decide to place a large order. This way, you can be sure that your stress balls are exactly what you need. After you tell us your design preferences, we will create a design for your stress balls and send it to you for approval. Once you are satisfied with the design, we will begin manufacturing the prototype. Once the prototype is ready, we will send you pictures for you to see and approve. Only after your approval of the prototype, will we start mass production of your stress balls.

What is the minimum order quantity for custom stress balls?2023-05-20T14:24:15+00:00

The minimum order quantity for our custom stress balls is 1,000. This is due to the cost of manufacturing molds for custom designs. However, we offer competitive pricing on orders of 1,000 or more to give you the opportunity to get custom stress balls at an affordable price.

How long does the production of stress balls take?2023-05-20T14:24:45+00:00

Promo Bears stress balls production usually takes 10-12 weeks. This includes time for prototyping (4 weeks), mold making and mass production (4-5 weeks), and air shipping (2 weeks). Please note that these times may change depending on the complexity of the design and the order quantity. If you have a larger order quantity or a more complex design, contact Promo Bears for more specific times. We also offer the option to prototype before you decide on a larger order quantity.

Can I have my own design and logo printed on stress balls?2023-05-20T14:25:17+00:00

Yes, you can have your own design or logo printed on Promo Bears stress balls. Promo Bears even goes a step further and offers the possibility to customize and design the complete shape of the stress balls, especially for your company, character, or product. This way you get stress balls that are fully customized to represent your company, brand or product. To have your custom design printed on stress balls, contact Promo Bears and let us know your design needs. We will be happy to help you implement your design and offer unlimited design revisions to ensure you are satisfied.

What is the difference between Promo Bears stress balls and other stress balls?2023-05-20T14:26:06+00:00

The main difference between Promo Bears stress balls and other stress balls is that Promo Bears stress balls can be custom-made to meet any customer requirement. This means that Promo Bears stress balls can be made in any shape or color, from simple designs to complex customer logos and mascots. Other stress balls are often available in standard shapes and colors and cannot be customized. Promo Bears stress balls are also made of high-quality PU foam which is extra durable.

How are individual stress balls made?2023-05-20T14:26:32+00:00

Promo Bears stress balls are made of high-quality PU foam, which is durable. The stress balls can be made in any shape and color, from simple designs to complex customer requirements. The production of the stress balls starts with the design and production of a prototype, which must be approved by you. Then a mold is made and mass production begins. Once completed, the stress balls are packaged and shipped to your office or event.

Plush Toys – Frequently asked questions

Do I need a design?2023-05-20T14:20:07+00:00

If you have a design that’s great! Feel free to send it or them to us. Our design team has a lot of experience in faithfully replicating existing characters into a custom plush toy design.

If you don’t have a design, don’t worry about it! Our design team can also create a unique design based on your input.

Our designs are no obligation and are open to your feedback.

Are you able to replicate our mascot character to a custom plush toy?2023-05-20T14:19:45+00:00

Of course! We have turned a lot of mascot costumes into plush toys. In order to do that we will need the front, side, and back view of your life-size mascot, as well as other relevant information such as Pantone colors, jersey, and your logo in a high-resolution file.

Can I see a prototype sample before making the decision to place a bulk order?2023-05-20T14:19:11+00:00

Absolutely! Before moving forward to mass production, we always assure you that your plush toys will be up to your expectations. The prototype sample, as our design, will be open to your feedback so that changes can be accounted for in mass production. We only ask for the mass order to begin once you’re satisfied with your plush prototype.

What is your minimum order quantity?2023-05-20T14:18:37+00:00

We understand that your school, company, or organization doesn’t always need a huge quantity of plush. That is why our minimum order quantity is 500 pieces.

What is the average turnaround time for a custom plush project?2023-05-20T14:16:56+00:00

The total project length will be 18 to 20 weeks. Our production team will take 4 to 5 weeks to bring your prototype sample to life. The mass production takes 8 to 9 weeks to complete. Once the mass production is ready to be shipped, shipping will take 6 weeks by our standard transport (ocean) and 2 weeks by air.

Is the shipping and customs clearance cost included in the price?2023-05-20T14:16:27+00:00

Definitely! Our plush prices include everything from the design phase, the production of the prototype and mass production, as well as the shipping and custom clearance fees.

Are your custom plush toys safe?2023-05-20T14:15:18+00:00

We are aware that many custom plush toys are originally designed for children. As such, we always assure that our plush toys are safe. All of our toys meet or exceed all required ASTM standards.

Inflatables – Frequently asked questions

Do I need a design to start?2023-05-20T14:42:03+00:00

If you already have a design for your project, feel free to send it to us! Our design team will create an inflatable design with all the views (front, side, and back) for you. Once approved, our production team will faithfully replicate your inflatable according to it.

No design? No problem! Our design team will create a design from scratch according to your preferences and wishes.

Our designs are no obligation and are open to your feedback.

What things should I pay attention to before setting up my inflatable?2023-05-20T14:40:52+00:00

First of all, be sure to position your inflatable on a flat surface (ideally a soft one, like grass). Check the ground and remove all the sharp objects (like stones or glass). Make sure there is no fire or any other heat source close to your inflatable.

How do I set up my inflatable?2023-05-20T14:40:03+00:00

After you remove your inflatable from the carry bag, roll it out completely and make sure all the air exit points or zippers are closed. Put the air hose over the opening of your blower and fasten it tight to the blower. Now you can plug in the blower and switch it ON: the inflating process will start. You can now guide your inflatable to the proper position. Please make sure the blower is always ON for continuous airflow. Now you can put your inflatable in the desired position and anchor it.

How do I anchor my inflatable?2023-05-20T14:39:24+00:00

To anchor your inflatable properly and prevent it from shifting or falling down, we recommend using the materials included with the purchase of your inflatable (ropes and ground pins). Use two ground pins on the front and two on the back. Also, attach the shoes/feet/bottom of your inflatable through the metal D-rings to the ground with the ground pins. If you are positioning your inflatable on the road or in a trade show booth, make sure the ropes are attached to your booth, to the ceiling, and/or to some sandbags.

How do I disassemble my inflatable?2023-05-20T14:38:49+00:00

Before starting, make sure you have enough space to disassemble your inflatable, that there are no sharp objects nearby and that your inflatable is fully dry. Two people are necessary to disassemble your inflatable. Firstly, switch the blower to “OFF” and unplug the blower. During the deflation of the inflatable, help it to fall to the ground in a controlled way. We recommend removing the electric cables, to be sure nobody could trip over them. Disconnect the air hose from the blower and open the air hose (Velcro and the zippers) of your inflatable to let the air go out. Untie the ropes from the ground pins and remove them. Put your inflatable flat on the ground and make sure all the air is out before folding and rolling it. Now make a rectangle with your inflatable starting from the extremities and folding them to the center. Go on with rolling up your inflatable carefully. With two persons, fold one side first and then the other (the goal is to have your inflatable about 2 – 2 ½ feet wide). Now roll the length of the inflatable towards the air hose; by doing that, you should be able to remove any air that is still inside your inflatable. Now put your rolled-up inflatable into your carry bag.

When shouldn’t I use my inflatable?2023-05-20T14:38:12+00:00

We do not recommend using your inflatable in strong winds (more than 25mph). Also, our advice is not to use your inflatable when is raining heavily (while your inflatable can withstand rain, the blower is only splashproof).

How can I clean my inflatable?2023-05-20T14:37:25+00:00

To clean your inflatable properly you can just use water with a bit of dish soap and a cloth. We recommend cleaning it while inflated, lying on the floor or ground so you can reach every part easily. Please be sure that your inflatable is completely dry before packing or storing it.

Which material options can I choose from?2023-05-20T14:36:44+00:00

You can decide to go for the Polyester 420D (anti-scratch and ideal for complex designs to be printed on your inflatable) or the PVC (strong and resistant, ideal for outdoor/water events and for giant inflatables) material. Our project managers will always recommend the best option according to your needs. You can also decide to make your inflatable air-sealed (an option available only with the PVC material) to avoid the need to have a blower constantly working to keep it inflated.

How long do I have to wait to receive my inflatable?2023-05-20T14:36:09+00:00

Our standard delivery time for our inflatables is 4-5 weeks from the start of production. If you have a rush project, we can deliver it to you in 3-4 weeks for a 20% rush fee on the total price. The delivery cost for North America is always included in the inflatable price.

Do you still have questions or would you like to start working on your project?

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