FAQs Archive - Promo Bears USA

Q: What are your mascot costumes made of?

Every mascot we make is a bit different, and so are the materials! Most mascots have a molded foam head base, a lightweight inner body suit, and sturdy mascot shoes with rubber soles. The type of material used on the outside will depend on the mascot. For animal mascots, we often use plush or hairy materials. For other mascot types such as humans or product mascots, we have options for smoother fabrics. Your project manager can advise what to expect based on your mascot concept illustration.

Q: Do I need a design to start?

If you already have a design for your project, feel free to send it to us! Our design team will create an inflatable design with all the views (front, side, and back) for you. Once approved, our production team will faithfully replicate your inflatable according to it. No design? No problem! Our design team will create a design from scratch according to your preferences and wishes. Our designs are no obligation and are open to your feedback.

Q: What things should I pay attention to before setting up my inflatable?

First of all, be sure to position your inflatable on a flat surface (ideally a soft one, like grass). Check the ground and remove all the sharp objects (like stones or glass). Make sure there is no fire or any other heat source close to your inflatable.

Q: How do I set up my inflatable?

After you remove your inflatable from the carry bag, roll it out completely and make sure all the air exit points or zippers are closed. Put the air hose over the opening of your blower and fasten it tight to the blower. Now you can plug in the blower and switch it ON: the inflating process will start. You can now guide your inflatable to the proper position. Please make sure the blower is always ON for continuous airflow. Now you can put your inflatable in the desired position and anchor it.

Q: When shouldn't I use my inflatable?

We do not recommend using your inflatable in strong winds (more than 25mph). Also, our advice is not to use your inflatable when is raining heavily (while your inflatable can withstand rain, the blower is only splashproof).

Q: How can I clean my inflatable?

To clean your inflatable properly you can just use water with a bit of dish soap and a cloth. We recommend cleaning it while inflated, lying on the floor or ground so you can reach every part easily. Please be sure that your inflatable is completely dry before packing or storing it.

Q: Which material options can I choose from?

You can decide to go for the Polyester 420D (anti-scratch and ideal for complex designs to be printed on your inflatable) or the PVC (strong and resistant, ideal for outdoor/water events and for giant inflatables) material. Our project managers will always recommend the best option according to your needs. You can also decide to make your inflatable air-sealed (an option available only with the PVC material) to avoid the need to have a blower constantly working to keep it inflated.