Frequently asked questions

In our FAQ you can find the answers to the most common questions asked concerning our custom mascot costumes. If your question is not listed or you like to discuss your project. Please feel free to give us a call or send us an e-mail. We are looking forward to help you.

Your mascot costume final prices will depend on complexity of your design, volume, country of shipping and your desired delivery date.

Multiple mascot costumes: We can produce anywhere from 1 to 100 Mascots. We are able to decrease the price if you order more then one of the same Mascot Costume.

Yes and no. If you have a character please send us pictures and we will draw a complementary concept illustration of how we can produce your character as a mascot costume. If you don’t have a character we can help you as well. We can create your character from scratch.
We offer three delivery times. Normal is, 6-8 weeks, Rush 4-6 weeks fixed date (+20% rush fee) and Long delivery at 12-16 weeks (10% discount). Delivery time starts once the contract is signed, and 50% deposit is received.
A mascot can be adapted to any body size. Generally we create them for people between 5’5 and 6”1 feet. That being said, if you have specific preferences please just let us know and we can create it according to the size you need. Mascot sizes are always stated in our agreement contract before we start production.
Preventative measures like mascot maintenance and proper use go a long way. That being said, depending on frequency of use a Mascot can last for up to 10 years. It is advisable to order an extra set of hands and feet, this is because they are likely the first thing to see the effects of wear and tear.
A mascot can be used in a wide variety of applications. We have highlighted some popular ones in the “Character Communication”. We go in detail for various applications including sports, schools, experiential marketing and events. However a Mascot can be used in a lot of places such as grocery stores, malls, restaurants, amusement parks or wherever you would like to interact with your audience.
Yes, every mascot costume comes with a 6 month warranty on manufacturing defects.
After use, it is recommended to hang the mascot for drying and airing. It is also advisable to brush the mascot regularly and to wash to remove any stains – for this, only use appropriate stain remover. We recommend hand washing and inform you that you cannot put them in the dryer. With every mascot we send a mascot maintenance manual. Also, a popular extra is the mascot maintenance kit – where we provide you with the essential tools and removers to maintain your mascot.
The evaluation of who to choose depends on your individual criteria. At Promo Bears we offer a smooth process from design to implementation, competitive pricing, experience, transparency every step of the way, high quality and a quick turnaround time.
At Promo Bears we are pleased to offer a production design for free and with no obligation. This way, we allow you to see exactly what your Mascot will look like and the price attached to it. In addition, we can offer a unique character design, send us a mail for a FREE Quote for character design.
The mobility of the costume will depend on the intended use. For an ordinary mascot, it is possible to jump, dance and shake hands. Sometimes mobility can alter, but we first to a comprehensive assessment of what the intended use it as it relates to the Character, thus ensuring we deliver something that can function as expected.
No problem. Although the majority of our clients order a complete costume we can also help in just making a mascot head. Contact us of more details and pricing.

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