Bringing a custom mascot to life: Frequently Asked Questions

You are finally considering having your own custom mascot? That’s such great news! As you may have read our last articles, using a mascot costume as a marketing tool. A custom mascot can boost companies’ revenue, improve the brand recognition, increase customer engagement and many great benefits that weren’t accessible to companies before having a custom mascot.

You have all the approvals to bring this custom mascot project to life. Yet, you must have a lot of questions unanswered about the process, the production timeline or more relevant information that you are looking for.

1.       Do I need to have a design to start the process?

If your team has already come up with a design or you already have a logo, a product in mind or a well-establish character that you just need to bring it to life, that’s great! Our design team will redesign it to a concept illustration, where you will be able to see how the front, side and back view of your mascot will look like.

If you don’t have a design, don’t worry about it! In order to bring a character that will be the personification of your company, your designated project manager will work closely with you, in order to fully understand your project. Based on your input, our design team will start from scratch and will propose you 1 to 3 different characters. Then our designers will make the necessary adjustments until you are 100% satisfied with your mascot design.

2.       How much input do I get into the look of my custom mascot?

You will be involved every step of the way from the first design until the final design approval, and we’ll also keep you updated with the choice of fabrics final result pictures after production is done. We fully understand that your custom mascot will become the new face of your business, so we’ll ensure along the way that we fully get your idea and to clearly explain to you the options we can provide to meet your needs.

3.       We have official colors.  Can those be incorporated into my mascot?

Absolutely! We work with Pantone color codes for production. If you don’t have Pantone codes, it won’t be a problem; we will find the best match to your colors.

4.       Can my character have our logo on the costume?

Definitely! Please send us a high-quality file of it and just let us know where you would like it placed.

5.       Can my mascot be of a well-known character?

Due to copyright issues, we won’t be able to bring to life a copyrighted character, except if the copyright holder gave his or her approval to you to have the character made. However, we would be happy to create a unique character for you, if you wish to have your own design.

6.       What is the size of a custom mascot?

Our normal mascot size is 5’7” – 6’1”. We can change the size range at no extra cost. We work with a size range of 6 inches. For example, we can make a mascot of 5’ – 5’6’’. Just let us know the exact size range that will fit you best.

7.   How long will a custom mascot last?

Many things will determine the lifetime of your mascot. With every mascot comes a mascot maintenance manual, where you will be able to learn how to maintain your mascot, for this one to last for years. If you need some additional support, feel free to contact us and we will be glad to help you. Our maintenance manual also includes a section that will give you performer tips. With that, you will be sure that every appearance of your mascot will be successful!

8.       What is the production timeline for a custom mascot?

Once you will be fully satisfied with your mascot design, it will take 6 to 9 weeks for your mascot to finish production. If you have a specific deadline and need to have your mascot earlier than our standard delivery option, we offer a rush option of 4 to 6 weeks.

After production’s complete, we’ll take some pictures which we’ll send them to you. Once you will be fully satisfied with the final product, only then we ship the mascot to your delivery address.

Custom Mascot Costumes by Promo Bears